Cancellation Terms & “Cooling-off Period”

25. The company operates a cancellation policy as follows:

a. Cancellations within 7 calendar days of booking: free of charge. (This is sometimes also referred to as a ‘cooling-off period’). Any non-refundable booking fee paid shall be refunded. The only exception to this clause is when the event date is 7 or fewer days from the date/time of booking. In this instance the client shall be liable to make full payment and shall not be entitled to any refunds of booking fees already made as per clause 4.

b. Cancellation less than 30 calendar days before the event date: (including, but not limited to cancellations on the date of the event): the client shall be liable to pay 100% of the total payable.*

26. The client should notify their wish to cancel a booking at the first instance available by telephone. This request should also be followed up in writing.

27. A booking shall only be deemed as cancelled once the company has sent confirmation of the cancellation in writing.

27a. If DPS Photo Booths cannot honour the agreement for any reason, the client will be due a full refund including deposit and subsequent claims for incidental damages will not be accepted.